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Return & Refund Policy

Overview
At RPM Components, every part is designed, machined, and tested to meet exacting performance standards. Many of our products are built in small batches or made to order, so our return policy reflects the precision and customization behind each item.

Returns & Exchanges
We accept returns on unused, uninstalled, and undamaged products within 14 days of delivery.

To initiate a return, contact us at [email protected] with your order number and reason for return. Once approved, you’ll receive return shipping instructions.

Guidelines:

  • Items must be returned in their original packaging.

  • Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

  • Use a trackable shipping method for returns.

Non-Returnable Items
The following items cannot be returned or refunded:

  • Custom or made-to-order components

  • Items that have been installed, used, or modified

  • Sale or clearance items

Refunds
Once your return is received and inspected, we’ll notify you of approval or rejection.

Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos and a description.

We’ll resolve the issue by either replacing the item or issuing a refund.

Questions
For all inquiries regarding returns or exchanges, contact:
📧 [email protected]

We aim to respond to all messages within 1–2 business days.

Frequently Asked Questions (FAQ)

Q: Can I return a custom part?
A: Custom or made-to-order components are not eligible for return or refund, as they are built specifically to your requested specifications.

Q: How long do I have to start a return?
A: You have 14 days from the delivery date to contact us about a return for unused, uninstalled items.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs, unless the product arrived damaged or incorrect.

Q: When will I receive my refund?
A: Once your return is inspected and approved, refunds are processed within 5–10 business days to your original payment method.

Q: My item arrived damaged or incorrect — what should I do?
A: Email us within 7 days of delivery with photos and a brief description. We’ll verify the issue and arrange a replacement or refund.

Q: Can I exchange an item instead of getting a refund?
A: Exchanges are possible for eligible, unused items if the requested replacement is in stock. Contact us to confirm availability.